Return Policy
hassle-free returns within 30 days of purchase.
Return Window
30 Days
from the date of delivery
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Return Eligibility
Eligible for Return
- Unopened items in original packaging
- Defective or damaged products
- Wrong item received
- Items that don't match the description
- Items with original jewelry box and certificate
Not Eligible
- Items marked as "Final Sale"
- Used, worn, or washed items
- Items without original packaging
- Personalized or custom items
- Software, games, and digital content
- Health and personal care items
How to Return
Contact Us
Email our support team with your order number and reason for return. We'll provide return instructions within 24 hours.
Package Your Item
Place the item in its original packaging and seal it securely. Include the return authorization number on the outside.
Ship It Back
Use the prepaid shipping label we provide (for defective items) or your own carrier. We recommend tracking for your protection.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Refund Information
Refund Timeline
- • Refund initiated: 1-2 business days after receiving return
- • Bank processing: 3-5 business days
- • Credit card statement: 5-10 business days
Refund Method
- • Original payment method (PayPal, Credit Card)
- • Store credit (optional, includes bonus)
- • Exchange for different size/color
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a free replacement or full refund, including return shipping costs.
Report Damage →